Please submit questions about our products and services to questions@biodia.com

FAQ for Health Professionals
1. What is the typical turn around time for test results?
2. How can I order test kits for my patients?
3. What if I have a question about the test results?
4. What are the payment options?
5. Does BioHealth Diagnostics bill insurance?
6. What are your business hours?
7. I am new to this approach. What resources are available to help me learn?
8. My patient came up positive on infections. Do you have suggested protocols?

FAQ for General Public
1. Can BioHealth Diagnostics provide me with health advice or suggestions for testing?
2. Can I order hormone tests (or other tests) myself or do I need a doctor?
3. Does BioHealth produce dietary supplements?
4. I have questions about specimen collection and shipping my specimens to the lab.
5. Where can I get my blood drawn?
6. How long are the specimens viable?

>> FAQ for Health Professionals <<

1. What is the typical turnaround time for test results?
The average lab processing time on saliva, stool, and urine tests is 2-4 business days. Blood tests are processed within 3-4 business days depending on complexity. Please refer to the individual test pages for turnaround times and more information on specific tests.

2. How can I request test kits for my patients?
You may call or fax your requests for receiving kits or drop shipping. The test kits can be sent to your office or directly to patients at no charge. To get started, call 800-570-2000.

3. What if I have a question about the test results or need assistance choosing tests?
BioHealth offers in-depth technical and clinical support, free-of-charge to all clients. Each physician consultant is an active practitioner trained extensively in functional diagnostics and natural healthcare. To schedule a telephone appointment with one of our physician consultants, please call 800.570.2000.

4. What are the payment options?
Most practitioners prefer to have a credit card on file so the testing is paid for at the time of processing. You may also pre-pay for the tests, instruct your patients to include check or credit card with the specimen, or complete your payment information on the test requisition form.

5. Does BioHealth Diagnostics bill insurance?
No. Suggested CPT and ICD9 codes are available upon request.

6. What are your business hours?
Our friendly and responsive Client Services Group is available 7 am to 5 pm Pacific Standard Time, Monday through Friday. You may submit orders and inquiries to orders@biodia.com.

7. I am new to this approach. What resources are available to help me learn?
The best thing you can do is start testing. Start on yourself and/or friends and family until you have the confidence to work with your general patient base. BioHealth offers in-depth technical and clinical support, free-of-charge to all clients. Each physician consultant is an active practitioner trained extensively in functional diagnostics and natural healthcare. We also produce seminar DVDs and Adrenal/Metabolic interpretive guides to expedite your learning. Additionally, please see the Online Resources page. Call 800-570-2000 FMI.

8. My patient came up positive on infections. Do you have suggested protocols?
Please call 800-570-2000 for interpretive support from our physician consultants and suggested protocols for many infectious organisms.

>> FAQ for General Public <<

1. Can BioHealth Diagnostics provide me with medical advice?
Our services are reserved for qualified health professionals. Please do not attempt to solicit medical advice unless you are a qualified health professional. Visit www.biohealthinfo.com to request information on practitioners using our services and obtain further information on our approach to healthcare. If you are currently a patient of a practitioner using BioHealth you need to contact them, not BioHealth, in the event that you have any questions.

2. Can I order hormone tests (or other tests) myself or do I need a doctor?
In order to request any testing you must be a qualified health professional. Visit www.biohealthinfo.com if you would like a suggestion for a practitioner using BioHealth Diagnostics.

3. Does BioHealth produce dietary supplements?
BioHealth's founder, Dr. Timmins, has developed a small line of high-quality nutraceuticals called BioMatrix. Visit www.biomatrixone.com FMI.

4. I have questions about specimen collection and shipping my specimens to the lab.
Please take the time to carefully read the instruction sheet that came in your test kit. If it does not answer your question, please call your practitioner.

5. Where can I get my blood drawn?
Consult with your physician on options for blood draw services.

6. How long are the specimens viable?
All specimens should be shipped ASAP upon completion of the collection procedures.

• Saliva specimens are viable for 2.5 weeks at room temperature. For month-long female hormone profiles, FREEZE your samples until you ship them to the lab.
• Stool specimens - 4 weeks
• Urine specimens - 2 weeks
• Blood and Serum - Consult your instruction sheet for specific details